Case study
Munich boutique chain
How a five-property boutique chain in Bavaria cut channel-manager latency by 88% with the Mews connector
A five-property boutique hotel group headquartered in Munich was struggling with the median twelve-minute latency of their previous channel manager during high-demand weekends around Oktoberfest. After a three-week pilot of the Mews connector and Booking.com Fast Push module, median latency dropped to 54 seconds, over-bookings during high-demand weekends dropped to zero, and the revenue team reclaimed roughly six hours per week previously spent reconciling channels. The chain now runs seven BookNLink modules across all five properties.
Modules used
- Mews Cloud connector
- Booking.com Fast Push module
- Expedia Parity Guard
- BI Consolidation extension
Outcomes
- Median push latency: ↓ from 12 minutes to under 60 seconds
- Over-bookings during high-demand weekends: ↓ to zero
- Revenue team reclaimed ~6 hours/week
- Third-party BI consultancy retired (~€48k/year saved)